Betway Terms & Conditions
In addition to this document, Our Terms and Conditions ("Terms") include the following documents:
By Participating, you agree that you have read and understood these Terms and Conditions and you acknowledge that these Terms and Conditions shall apply to you.
If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer / laptop / mobile device.
You are bound by the Rules in any event if you use the Service or the Software, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.
In these Terms and Conditions:
“Betting” is the online and the mobile betting software and product;
“Betway” means the means the brand and all products offered ‘Online’ (accessed via a computer or laptop) and on ‘Mobile’ (accessed via a mobile phone or tablet) via https://www.betway.es;
“Casino” is the online and the mobile casino software and product;
“Closed Account Customer” means a user whose registered account has been closed, deregistered or excluded by either us or you;
“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;
“Customer funds” refers to the aggregate value of funds held by Betway Spain PLC for customer credit including, but not limited to: a) funds deposited in Betway by customers in order to provide shares in, or for, comply with the participation fees in relation to future bets; b) winnings or prizes for which the customer has decided to leave as a deposit in Betway or for which Betway must still account to the customer; and c) any loyalty program or bonuses obtained but not yet paid.
“Games” means any and all games / offerings by Betway;
“Intellectual Property” means trademarks and trade names, whether registered or not, including trademark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world;
“Participate” and any cognate thereof means, without limitation, any of the conduct described in 4.1.1 to 4.1.8 below, visiting Betway, playing any Games or using the Software in any manner whatsoever;
“Registered Customer” means a person who has registered with us in the manner as described in clause 3.3 and who has opened an account with us;
“Service” means the availability to and provision of Software that enables you to Participate;
“Software” means any software owned by or licensed to us in order for you to Participate or any downloadable/flash/mobile game versions of the software offered by Betway;
“We/us/our” means Betway Spain PLC, in all matters pertaining to the Games, together with (where context permits) their holding companies and associated companies;
“You/Your” and also referred to as “Customer”, means any person who enters Betway and Participates in any “Games” provided by Betway.
1. About Betway
Betway is a brand managed by Betway Spain PLC (C54244) a Maltese registered company whose registered address is 9 Empire Stadium Street, Gzira, GZR 1300, Malta. All transactions between the You and Betway take place in Malta where the principal servers are based.
2. Licencing and Regulatory Authority
Betway Spain PLC has been issued with the necessary licenses by the Directorate General for the Regulation of Gambling for Spain and the licenses numbers are as follows:
- General Licence OTHER GAMES: 75/GO/1011 (Issued on 01 June, 2012)
- General Licence BETTING: 350/GA/1011 (Issued on 23 June, 2015)
- Single Licence BACCARAT: 76/PUN/1011 (Issued on 01 June, 2012)
- Single Licence ROULETTE: 79/RLT/1011 (Issued on 01 June, 2012)
- Single Licence BLACKJACK: 80/BLJ/1011 (Issued on 01 June, 2012)
- Single Licence SLOTS: 387/MAZ/1011 (Issued on 23 June, 2015)
- Single Licence FIXED-ODDS SPORTS BETTING: 440/ADC/1011 (Issued on 14 August 2018)
- Single Licence FIXED-ODDS HORSE RACING BETTING: 442/AHC/1011 (Issued on 14 August 2018)
- Single Licence OTHER FIXED-ODDS BETTING: 441/AOC/1011 (Issued on 14 August 2018)
The Directorate General for the Regulation of Gambling website is: www.ordenacionjuego.es/en
3. Your Participation at Betway
3.1 Gaming Platforms
In addition to the website, Betway may offer its Gaming Services via alternative platforms, such as the mobile gaming platform.
During the use of the Gaming Services offered by Betway potential limitations on visualization, information and/or functionality of the Gaming Services may arise depending on the device or terminal the Customer may use to access them, such as mobile devices; Betway will not guarantee their correct functionality in those instances.
You may only participate at Betway if you are over 18 years of age.
It is illegal to play at Betway if you are under 18 years old.
You may only participate at Betway if you are not in the General Register of Gaming Access Bans (RGIAJ) or if you are not prohibited to access playing by a definitive court order.
YOU MAY ONLY PARTICIPATE IF YOUR JURISDICTION IS SPAIN.
3.3 Identification Documentation
To play at Betway, you are required to enter your personal details during the user registration process. Personal details include, but are not limited to: First Name, Surnames, Date of Birth, DNI/NIE, Address, etc.
In the case of Spanish residents, the verification and creation of your user register will be automatic.
Betway does not accept non- Spanish residents. For further information please see our identity verification page.
In certain occasions, you may also be required to send in valid identification documents proving your age and address. Acceptable identification documentation includes, but is not limited to:
3.4 Identification Verification
Payment of any withdrawal may only be made to a registered customer. You hereby authorise us and our designated agents, as and when we require, to confirm your identity and to confirm and verify your right to use the money that you wager at Betway.
You accept that Participation at Betway is at your sole option, discretion and risk. Furthermore, you agree that Participation at Betway is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf.
3.6 Acceptable Use
You represent, warrant and agree that you will comply with all laws, statutes and regulations in relation to your use of the Software and Service. We are not responsible for any illegal or unauthorised use of the Software or the Service by you. By accepting these Terms and Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
The languages available to play in at Betway are Spanish and English.
4. Your Account
4.1 The Gaming Contract
4.2 Single User Register
You may only open and operate a single user register. If you hold more than one register we reserve the right to suspend these registers until all the register details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account.
You must keep your registration details up to date. If you change your address, email address, telephone number or any other contact or personal information please contact us in order to update your register information.
When you activate your user register you must choose your own password combination. You are asked to keep this information confidential. Any actions carried out through your register will stand if your account number and password have been entered correctly.
4.5 Verification of Bank Details
If you use a credit/debit card and/or a financial/bank account for transactions at Betway, the account/cardholder's name MUST be the same as the name you used when registering a Betway account. Should the name you used when registering and the name that appears on your credit/debit card and/or a financial/bank account differ in any way, Betway will block your gaming account and suspend the financial transaction made in your account with said debit / credit card and / or bank / financial account and a name mismatch explanation will be requested. Any withdrawals that are made by bank wire will only be payable to the name used when a Betway account.
4.6 No Liability
Betway shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the casino, its content or any errors or omissions in the Website's content. Betway reserves the right to close or suspend your account in the terms established by the gaming laws of Spain.
4.7 Account Dormancy
4.7.1 Suspended Accounts (6 to 24 months)
Should you not login to your account, or you do not contact Betway continuously for 6 months, your account will become inactive and will be de-activated. A higher level of authentication than account number and password will be required to login to your account once it becomes inactive.
Any outstanding bonus will also be removed from your account.
To re-activate an inactivated account, please contact Customer Support.
4.7.2 Suspended Accounts (24 to 72 months)
Betway will suspend an account after a period of 24 months (2 years) of inactivity. An administration fee of 5 € will be deducted from a suspended account on a monthly basis until such a time as the account is no longer in credit, has become active once again, or has been closed after a period exceeding 72 months (6 years) of inactivity. The first fee will be charged on the 25th month after the account becomes inactive.
4.7.3 Dormant / Closed Accounts (over 72 months)
Should an account remain inactive for a period exceeding 72 months (6 years), Betway will close the account. If the account holds a balance, Betway shall attempt to contact you with a view to return any remaining funds. Should this not be possible, the remaining account balance (if any) shall be remitted to DGOJ.
4.8 Inter-Account Transfers
The transfer of funds between individual accounts is strictly prohibited.
Any monies held in your account shall not attract interest.
4.10 User Register Suspension
Betway reserves the right to suspend or close your register if there is evidence that you are using it in a fraudulent way violating these Terms and Conditions, the Responsible Gaming and Anti-Money Laundry Policies or the Law and the good custom or, additionally, if you are damaging on any way the rights of other customers or of Betway.
4.11 Account Closure and Temporary Suspension
If you wish to temporary suspend or close your register please contact Betway on firstname.lastname@example.org.
4.12 Practice Play Account
You are not required to complete the registration process or enter any personal details to play at Betway using the Practice Play mode. All games available in the Real Account mode are also available for play in the Practice Play.
4.13 Funds Still in Play
Should you exit a game while there are still funds in play, a dialogue box reminding you to complete the game will appear each time you enter the casino for a period of up to 90 days. If, after 90 days, the game has not been completed, all funds still in play will be swept and transferred to Betway.
5. Payment Details / Withdrawals
5.1 Identification Checks
Betway must have your identity verified and the gaming contract accepted before you can withdraw from your gaming account.
5.2 Credit Checks
Betway reserves the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
It is the cardholder’s responsibility to retain copies of transaction records and Website policies and rules.
In accordance with Betway’s Withdrawal Policy, the minimum withdrawal amount is 10EUR and all withdrawals will be processed back to the same payment method used to make a deposit on the account. As outlined in clause 4.5, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the account must correspond to the name registered on the account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name as used during registration. Funds must be withdrawn to the same method used for depositing, up to the amount of the deposit.
Please note that any withdrawals may experience a slight delay due to our identity verification process.
5.5 Updating Payment Details
Updating or adding additional payment details may only be done by contacting email@example.com.
5.6 Payment Reversals
Should you enter incorrect details during the withdrawal process for a payment via credit card and/or DBT, an administration fee of 25€ will be charged for the payment to be reversed.
A new payment, less the reversal fee, will be issued using the correct details upon notification from the end merchant that funds have been successfully returned to Betway.
6.1 Separate Terms and Conditions
We may, from time to time, offer certain promotions and competitions which may have separate terms, conditions and rules that are competition- or promotion- specific. All promotions, bonuses or special credits to Your account must be used in adherence with such terms and conditions. In the event and to the extent of a conflict between these Terms and Conditions and the promotion- or competition- specific terms and conditions, the promotion- or competition- specific terms and conditions shall prevail.
Betway's bonus general terms and conditions may be found at https://www.betway.es/en/bonus-account/
In the event and to the extent of a conflict between these Terms and Conditions and the promotion- or competition- specific terms and conditions, the promotion- or competition- specific terms and conditions shall prevail.
Bonus Bets cannot be transferred or cashed-in.
6.2 Abuse of Bonus System
If we believe that you are abusing or attempting to abuse a bonus or promotion, or are likely to personally benefit through the abuse of a gambling policy operated by Betway, we may at our sole discretion, deny, withhold or withdraw from you any bonus or promotion. We may also void any policy which is being abused either temporarily or permanently or terminate your access to our Services and/or block your account. In such circumstances, Betway shall be under no obligation to refund to you any amount that may be in your account other than your original deposited amount.
6.3 Right to Rescind
Betway reserves the right to withdraw any promotion, bonus or special offer at any time.
8. Intellectual Property
8.1 You acknowledge and agree that all right, tittle and interest in the Intellectual Property is our absolute property and that we have received the appropriate license for use. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
8.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
8.3 We hereby grant you a licence to download and use the Software in order to participate, subject to these Terms and Conditions, our other policies and with respect to the applicable regulations. All rights in the Software are reserved and you may use the Software only as licensed to you.
9. Interruptions in Play
9.1 No warranties
The Service and the Software are provided on a “as is” basis. We make no warranties or representations, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service or the Software, without prejudice to the technical systems having the guarantees required by Spanish legislation for their safety and availability.
We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.
9.3 Reported Faults
Although we shall take all reasonable measures to ensure that the Services are not faulty, we cannot guarantee that the Service will never be faulty, but we will correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by telephone, e-mail or in writing to our customer service centre.
Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
9.5 Service Suspension
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service as soon as is reasonably practicable after such temporary suspension.
9.6 Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay.
9.7 Complaints / Claims
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, the written communication must submitted to Betway via the following means:
• E-mail: firstname.lastname@example.org
• Post: Betway Spain Plc, C/ Gran Vía Puig del Castellet, 1, Bloque 2, Piso 1º, 07180, Santa Ponsa, Islas Baleares, Spain.
In addition, the communication must contain the following information:
a) your username/Betway's account number
b) your registered First Name and Surnames
c) a detailed explanation of the complaint/claim
d) specific dates and times associated with the complaint/claim (if applicable)
Note: failure to submit the communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you can contact the Directorate General for the Regulation of Gambling to submit the complaint.
However, should you be unhappy with any aspect of the website or your gaming experience, please contact customer support with any issue you may have. Alternatively, you may contact eCOGRA, the internationally accredited player protection and standards organisation, and submit a Dispute Form.
Betway reserves the right to suspend, modify or remove or add content to the Website or its software at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered resulting from any changes made or for any modification or suspension of or discontinuance of the Software or Services and you shall have no claims against Betway in such regard.
10. Indemnity and Limitation of Liability
You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:
10.2 Limitation of Liability
In no circumstances whatsoever shall we, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries be liable to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause whatsoever, whether direct or indirect, or for any amounts whatsoever (even where we have been notified by you of the possibility of such loss or damage).
Betway shall not be liable in contract, tort, negligence or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link contained on the Website. We are not responsible for the content contained on any Internet site linked to from the Websites or via the Services.
Nothing in these Terms and Conditions will operate so as to exclude any liability of the company for fraud, death or personal injury that is caused by the company's negligence.
11. Availability of Offers
All offers are limited to one per person, family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc.) and shared computer, eg. school, public library or workplace. All Betway offers are intended for recreational players and Betway may in our sole discretion limit the eligibility of players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any player.
11.2 Offer Recall
Betway reserves the right to reclaim all bonuses awarded and any winnings accrued if players are found to be tampering with or abusing any aspect of a Betway promotion. Where there is evidence of a series of bets placed by a player or group of players which, as a result of enhanced payments through promotional offers, results in guaranteed player profits irrespective of outcome, Betway reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. Betway further reserves the right to ask any player to provide sufficient documentation for us to be fully satisfied as to the player's identity prior to us crediting any bonus, free bet or offer to their account.
12. Responsible Gaming
Betway is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, Betway actively supports responsible gaming and encourages Customers to make use of a variety of responsible gaming features so as to better manage their account.
Please refer to our Responsible Gaming Policy for full details.
12.2 Self-Exclusion Policy
You may, at any time, request temporary or permanent exclusion from play at Betway. For full details about Betway’s Self-Exclusion Policy, please refer to the Responsible Gaming Page.
13. Player Protection
We want to ensure that you can enjoy your experience at Betway in a safe, responsible manner. We will deal with any issue affecting your playing experience at Betway promptly. We have a detailed Player Protection Policy, as well as a list of mechanisms which you can install to ensure a safer gaming experience.
14. Support, Disputes and Complaints
Customer support is available if you experience any difficulties. Customer support can be reached by e-mail on email@example.com.
14.2 Alternative Dispute Resolution (ADR)/Online Dispute Resolution (ODR) Services
The current balance and transaction history of your account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us sending an email to firstname.lastname@example.org.
We will try to resolve any claim or dispute received within one month of it being filed. Should your claim or dispute not be settled or you disagree with the resolution given, You may refer the matter to:
The Dirección General de Ordenación del Juego and the ADR entity will act as an impartial adjudicator on disputes that arise between Betway and a customer only when:
a) the customer has been through Betway’s own internal customer complaint procedure; and
15. Financial Institution
15.1 No Interest
Betway is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.
15.2 No Legal or Tax Advice
Betway does not provide advice regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
15.3 No Arbitrage
You are strictly prohibited from utilising Betway and it systems to facilitate arbitrage through Currency Exchange transactions. Where Betway deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
15.4 Money Laundering Prevention
Players are strictly prohibited from using Betway and its systems to facilitate any type of illegal money transfers. You must not use the Website for any unlawful or fraudulent activity or prohibited transactions (including money laundering) under the laws of any jurisdiction that applies to you. If Betway suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to Betway will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, Betway is under no obligation to refund to you any money that may be in your account. In addition Betway shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any Betway investigation into such activity.
To comply with Spanish anti-money laundering laws, Betway will request verification documents to all their customers once their profit in Betway reaches the AML threshold as a result of a single or multiple transactions.
By accepting these Terms and Conditions you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your use of Betway is at your sole option, discretion and risk.
16.2 Eligible Players
Betway employees, their licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are banned from participating in the games.
16.3 Termination of Account
Betway reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account. We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Betway account in any of the following circumstances:
By accepting any prize and/or winnings from Betway, you consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.
16.5 Entire Agreement
A notification message advising that changes have been made to our Terms and Conditions will appear upon a Customer’s next login to the Betway site/software. The Customer is required to accept the changes to the Terms and Conditions before continuing to participate at Betway.
16.6 Irregular Play
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming; equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the Bonus credited to their account until such time as the wagering requirements for that Bonus have been met. Should Betway deem that you have indulged in irregular game play, we reserve the right to withhold any withdrawals and/or to confiscate all of your winnings.
16.7 Final Decision
In the event of a discrepancy between the result showing on your software and Betway’s server software, the result showing on the Betway server software shall be the official and governing result.
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Betway.
16.9 Force Majeure
Betway shall not be liable or responsible in the event of breach of its obligations arising from the gaming contract (among other assumptions, and without limitation, in case of errors, delays or interruptions) when said breach has its origin in unforeseeable causes or events or that are unavoidable and outside the scope of action of Betway.
16.10 No agency
Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Betway's original intent.
16.12 Explanation of Terms and Conditions
We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of our service, please contact on email@example.com.
17. Effectiveness and Endurance
These terms and conditions, related documents and any amendments thereto, shall take effect following your express approval, and shall remain in effect, unless either party notifies the other of its intent to terminate this agreement.
18. Rights and Obligations of the Customer
18.1 As a customer, you are entitled to:
18.2 As a customer, you are obliged to:
19. Rights and Obligations of Betway
19.1 Betway will have all the rights established in these terms and conditions.
19.2 For our part, we are committed to:
20. Ancillary Services
The use of certain ancillary services that we can offer you shall be subject to the terms and conditions created for those specific services. Before the use of said services, the client will be requested for an express acceptance.
21. Applicable Law and Competent Jurisdiction
These terms and conditions shall be governed and construed in accordance with the Spanish legislation. The client and Betway expressly submit to the competence of the Tribunals of Spain to resolve any disputes or claims that might arise as a consequence of the use of the website. Without limiting the foregoing, Betway reserves the right to start court proceedings in any jurisdiction where we believe that there has been a violation of our intellectual and/or industrial property rights or any infringements caused by non-residents in Spain.
Last updated: 28/08/2018 at 10:00 CEST.