Winnings achieved through play at Betway Casino do not necessarily need to be withdrawn at the end of each gaming session. You will simply hold a positive account balance and the money will remain at your disposal to play or make a withdrawal at a later time.

Maintaining a positive balance in your account has the following advantages:

a) you will not need to deposit each time you want to play and;
b) you are not likely to exceed your deposit limits unnecessarily

NOTE: Please note that when you make a money withdrawal, your bonus balance will be removed. For more information, check the General Bonus Terms and Conditions.

How to Make a Withdrawal

All withdrawal requests are processed through the Banking page. To make a withdrawal simply:

• click on the Bank icon
• select the Withdrawal tab
• select your Preferred Method of Payment
• complete the details of your Preferred Method of Payment
• enter the amount you wish to withdraw (minimum withdrawal of 0.01€)
• review a summary of your withdrawal
• click Withdraw and complete the process

Recommendation: always take note of the Transaction Number quoted on the Withdrawal Successful page and include it in any communication you may have with Customer Support regarding your withdrawal.

Your withdrawal request will appear on our systems immediately and will be processed within 24 hours.

Where relevant, and as far as possible, your withdrawal will be paid back via the means with which you have deposited. The following withdrawals will be paid via the payment method used for deposit or the payment method of your choice. Withdrawals may reflect as a single payment or in increments, depending on the payment options and withdrawal rules/requirements.

Should you enter incorrect details during the withdrawal process, a new payment, less the reversal fee, will be issued using the correct details upon notification from the end merchant that funds have been successfully returned to Betway.

NOTE: as a means of security and in compliance with current regulations, it may be deemed necessary for the casino to request copies of identification documents from a player before payment of a withdrawal can be made. Examples of documents include ID (DNI, NIE, passpot, etc.) driver's license, utility bill etc.
Failure to submit all requested documents may result in the payment not being processed.

Last updated: 29/05/2024