We want to ensure that you can enjoy your experience at Betway in a safe, responsible manner. We will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection policy which can be found here, as well as a list of mechanisms which you can install to ensure a safer gaming experience.
With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the Net, Betway encourages its Players to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations:
Betway believes that responsible gaming is an important part of enjoying your gaming experience with us, which is why we are fully committed to supporting Responsible Gaming and offer several Responsible Gaming Tools within the casino software.
Whilst very few players are adversely affected by online gaming, the casino is devoted to ensuring that all its players enjoy play in a safe and responsible manner.
There are several Responsible Gaming settings including:
At Betway we have a number of checks in place as well as a professional support team on hand 7 days a week, 365 days a year to deal with any queries you may have.
For full details, please visit our Responsible Gaming Policy.
Before you start playing, we recommend that you read the rules of the games and try our “Practice Play”.
To ensure the maximum protection of our players, the payout percentages of our games are published on a monthly basis and certified by eCOGRA (eCommerce and Online Gaming Regulations and Assurance).
To see the payout percentages of our games types click here.
To see the payout percentage ratio of each game, visit our Payout Percentages, Minimum and Maximum Bet page.
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, written communication must submitted to Betway.es via the following means:
In addition, the communication must contain the following information:
a. your username/casino account number
b. your registered First Name and Surnames
c. a detailed explanation of the complaint/claim
d. specific dates and times associated with the complaint/claim (if applicable)
Note: failure to submit the communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you can contact the Directorate General for the Regulation of Gambling to submit the complaint.
However, should you be unhappy with any aspect of the website or your gaming experience, please contact customer support with any issue you may have. Alternatively, you may contact eCOGRA, the internationally accredited player protection and standards organisation, and submit a Dispute Form.
Last updated: 05/05/2015 at 13:00 CET.