Responsible Gaming

Betway is committed to doing everything possible to give its customers an enjoyable playing experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

The NORC Diagnostic Screen for Gambling Disorders

If you want to evaluate whether to modify or seek help for your gambling behaviour please click here.

If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations:

General Register of Gaming Access Bans (RGIAJ)

The General Register of Gaming Access Bans (RGIAJ) is a register containing the details of all Spanish citizens who have either voluntarily excluded themselves or who are prohibited by court order from participating in gambling activities. The register is managed by the Directorate General for the Regulation of Gambling.

Betway will automatically verify all its customers against the RGIAJ every hour. Should a customer be found on the register, a message will display and access to the casino will be blocked.

Click here for more information about RGIAJ and to access the registration form.

For further details about the various self-exclusion options available, please view the section entitled 'Self-Exclusion' below.

Identity Checks

Spanish Residents
In the case of Spanish residents, the verification of your identity will be done automatically using the online Player Verification Service provided by the Directorate General for the Regulation of Gambling.

If the data entered during online registration matches with the data held on the online Player Verification Service, a user register will be created automatically.

The following data is required to be entered to verify your identity:
- DNI or NIE number
- Full name: Name, 1st Surname and 2nd Surname
- Data of Birth

Note: The data entered must match exactly with the details in your DNI or NIE.

If the data provided does not match with the data held on the online Player Verification Service, you will be asked to review the data entered and correct it where necessary. If it is still not possible to verify your data, it will not be possible to create a user register.

Non-Spanish Residents
Betway Casino currently does not accept Non-Spanish Residents.

Any details we request from you are purely to verify your identity – this is a legal requirement for your and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.

If you share your computer with friends or family who are under the legal age to participate in our games and you would like to restrict their access to this site, please click here to register with this filtering company.

Protection of Minors

With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the Net, Betway encourages its customers to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

For full details on the policy upheld by Betway, please visit our dedicated Player Protection page.

Additional Features within the Casino Software

The following Responsible Gaming features are available to you via the My Account section within the casino software under selection 'Set or View my Responsible Gaming tools'.

Note: Not all the below features are available when accessing Betway from a mobile device or tablet.

Deposit Limits

In compliance with Spanish regulations, the following deposit limits are automatically implemented on your Betway account upon registration:

- Daily – maximum deposit limit: €600
- Weekly - maximum deposit limit: €1,500
- Monthly - maximum deposit limit: €3,000

At your request, deposit limits can be decreased, increased or even removed. To do so, please click on the ‘Limits’ tab within the Responsible Gaming tools:
- Enter the new deposit limits in the ‘Deposit Limits’ section if you wish to decrease or increase your deposit limits
- Click on ‘Remove all default limits’ if you wish to remove all your deposit limits

Should you wish to increase or remove the deposit limits for the first time, Test on responsible gaming and the prevention of addictive gaming behaviours must be taken and passed:
- If the test is passed, the new deposit limits will be implemented 7 days after taking the test
- If the test is not passed, you may request a new increase or removal of your deposit limits 7 days after taking the test

For second or subsequent requests to increase or remove limits by the same customer, an analysis will be performed on the customer's gaming history based on the way the games are played and that there is no sign of addiction on their behaviour. The new limits will come into force 3 days after the analysis is resolved with a positive outcome.
Note: It will not be possible to request an increase or removal on the limits set by a customer if 3 months have not passed since the last modification of their limits.

Decrease on deposit limits will be implemented immediately.

Self-Exclusion

You may, at any time, request temporary or permanent exclusion from play at Betway. The Self-Exclusion options available are:

  • Temporary exclusion – you may suspend your account temporarily between 24 hours and 3 months
  • Permanent exclusion – the account is suspended indefinitely (note: at a customer’s request, the account may be considered for re-activation subject to verification by Betway and following an exclusion period of a minimum of 6 months)


Upon immediate receipt of your Self-Exclusion request, measures will be taken by Betway to ensure you cannot participate in any further game play or perform any deposits until the exclusion period expires.

Please note: In the case of a Permanent Self-Exclusion request, we recomend to also register your details on RGIAJ.

Activity Statement

Information relating to each of your gaming sessions at Betway can be viewed for up to 365 days. The information includes the start date and time of your gaming session plus its duration.

Further information regarding your activity at Betway can also be viewed for a period of 365 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

Note: Should you be accessing Betway from your mobile or tablet, you can view all the information regarding your gaming sessions via your desktop or laptop.

Session Duration Reminder

To assist with the monitoring of your duration of play at Betway, a 'Session Reminder' can be set up for a time period of your choice.

Note: Should you be accessing Betway from your mobile or tablet, you can set up a session reminder via your desktop or laptop.

Time Out

Customer protection is further enhanced by the 'Time Out' feature, which triggers a 'time out' of the casino software and forces a re-connection to continue play. The 'time out' occurs following a set period of inactivity when logged in, which may be selected between 1 and 20 minutes.

Note: Should you be accessing Betway from your mobile or tablet, you can set up the inactivity period via your desktop or laptop.

Slots

a) Session Limits 
When selecting to play any of Betway’s Slots, a window will pop up in which the following should be set up:
- Time Limit: It is the time you wish to play Slots.
30 minutes, 1, 2, 6, 12 or 24 hours can be selected.
Please note that if you play at any other game during the Slots session, the time will not stop.

- Loss Limit: It is the maximum amount you may lose during the session.
When the session starts, you must enter the amount you wish to play. This amount will never be over your account balance.

Once the time limit or the loss limit is reached, the session will end.

b) Reminder Period
An alert / reminder message will pop up every set time to remind you of the time spent and the amount lost during the Slot session.
You can select to receive the reminder every 5, 10 or 15 minutes.

c) Temporary Restriction on Playing Slots
When setting up the Slot Session, you will have the option to set a cooling off period during which it will not be possible to access and play Slot games.
You can select to not play Slots for 1 hour, 1 day, 1 week or 1 month.
Please note that you will be able to play at any of the other games available at Betway (Roulette, Blackjack and Baccarat).

d) Responsible Gaming Reminder
If you wish to start a new Slot Session within sixty minutes of your previous session, a message is displayed to invite you to check Betway’s Responsible Gaming policy.

e) Slots Payout Percentage
You may check the Slots payout percentage at Payout Percentages, Minimum and Maximum Bet section.

jugarBIEN.es

The website jugarBIEN.es is the official website created by the Directorate General for the Regulation of Gambling where information and tools regarding responsible gaming are available. This website can be accessed at: www.jugarbien.es.

Among the tools available, a new video has been published about the General Register of Gaming Access Bans (RGIAJ) and opting-out. It may be watched at www.jugarbien.es/contenido/el-juego-y-la-autoexclusion


Last updated: 17/08/2016 at 17:20 CET.

Poker is restricted in your country

Please visit one of our other sites to play

sports

Check the Best Live Odds

Bet

live casino

Play with real people

Play